The Gloss Report

The American Edit on Style, Culture & Business

Beauty

Lovely Nails & Spa in Marion and the '$76 to Leave Unfinished' Crisis: When a Customer Gives the Salon a Second Chance, Her Granddaughter Bleeds, the Service Stops — and She Says She Still Pays $76
Beauty

Lovely Nails & Spa in Marion and the '$76 to Leave Unfinished' Crisis: When a Customer Gives the Salon a Second Chance, Her Granddaughter Bleeds, the Service Stops — and She Says She Still Pays $76

A returning customer says a second-chance visit ended with complaints about thick and clumpy polish, her granddaughter's toe being cut, an incomplete service, and a final $76 charge.

Lavie Nail Spa in Ohio and the '2.5-Day Birthday Nails' Crisis: When a Mother and Daughter Come for a Birthday Experience — and the Nails Look 'Absolutely Awful' 60 Hours Later
Beauty

Lavie Nail Spa in Ohio and the '2.5-Day Birthday Nails' Crisis: When a Mother and Daughter Come for a Birthday Experience — and the Nails Look 'Absolutely Awful' 60 Hours Later

A customer says her nails looked 'absolutely awful' after only 2.5 days, while also describing repeated phone use, incomplete polish removal, a rushed service, and a disappointing mother-daughter birthday experience.